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How 6lotto Handles Your Personal Data

At 6lotto, we keep a clear and consistent record of what personal data we collect from your account, how we use it, and who we share it with…

Data collected transparentlyStored with encryptionYour access rights protectedNo third-party selling of your dataGoverned by Malaysian law
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6lotto How 6lotto Handles Your Personal Data
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Reach Us About Your Privacy Rights

If you have a question about how your personal data is stored, processed or shared, our support team is available around the clock. You can raise a data-access request, a correction request, or a deletion request through any of the channels below. We aim to respond to privacy-related queries within two business days and to resolve them within fourteen.

Team online

Live Chat

Start a live chat session directly from the 6lotto website. Our agents can log a formal data request on your behalf and confirm receipt with a case reference number you can track.

Email Support

Send your privacy enquiry to our dedicated data team at [email protected]. Include your registered email address so we can match the request to your account securely.

Help Centre

Our Help Centre at 6lotto.my contains a structured data-request form. Complete it online and you will receive an automated acknowledgement, followed by a response from our data team.

KESELAMATAN & AKAUN ANDA

Six Ways We Protect Your Account Data

Protecting the personal data tied to your 6lotto account is an ongoing operational commitment, not a one-time setup.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS encryption.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Data Retention Limits

We hold your personal data only for as long as it is needed to service your account or to meet…

Access Request Process

You have the right to request a full copy of the personal data we hold about you.

Third-Party Disclosure Policy

We do not sell your personal data to third parties.

Correction and Deletion Rights

If any personal detail we hold is inaccurate, you can update most fields directly in your account settings.

Your Privacy Questions, Answered

Below are the questions we hear most often about how 6lotto handles personal data. If your question is not covered here, reach out via live chat or email and our team will provide a direct, written response.

We collect your name, email address, phone number, date of birth and payment method identifiers — such as your Touch 'n Go or GrabPay account reference — needed to verify your identity and process transactions.

We retain core account records for a period required under Malaysian financial regulations after closure. Non-essential data — such as browsing logs — is deleted sooner. You can request a timeline specific to your account via our support team.

Yes. Submit a data-access request through the Help Centre form or by emailing [email protected] with your registered address. We will compile and deliver a structured export within the legally required period.

Only where necessary. Payment processors like FPX and Boost receive the minimum data needed to complete your transaction. We do not sell data to advertisers or unrelated third parties under any circumstances.

Many fields — such as contact number and email — can be updated directly in your account settings. For identity-verified fields like your registered name, contact support and we will process the correction after confirming your identity.

We use session cookies for login continuity and analytics cookies to measure page performance. You can view your current cookie settings and withdraw consent for non-essential cookies through the preferences panel in your account at any time.

Contact our data team immediately at [email protected] with a description of your concern. If you are not satisfied with our response, you have the right to escalate the matter to the relevant Malaysian data protection authority.

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